With regard to this chapter’s opening case, what, if anything, could BP’s CEO have done

differently to have prevented and/or avoided the resulting fall-out from the crisis? Explain.


. Briefly describe a dispute in which you were an important stakeholder. How was the

situation resolved (or not resolved)? 


What methods were used to resolve the situation?

Looking back now, what methods could or should have been used to resolve that situation?

For example, what would you now recommend happen to effectively resolve it fairly?


3Which of the types of power (described in this chapter) that stakeholders can use have you

effectively used in a conflict or disagreement over a complex issue? Briefly explain the

outcome and evaluate your use(s) of power.