You will develop a comprehensive CRM for your business. Company Overview Begin with a brief company overview. Add company goals to this section.
The Strategy Using the resources and your research, learn about CRM and apply it to your business. Establish and describe two processes to support in-store customer experience. Provide rationale by linking them to company goals. (Research Required).
Develop a process for remote interaction with customers. (Research Required) Find free CRM tools that help companies identify pertinent information about their customer segments. (Research Required) . Please use the template attached