Outline the following:

a. What are the organization’s value drivers and how does the firm operate under normal circumstances to ensure that those value drivers remain intact?


b. How has the COVID situation impacted the organization overall or in broad, general terms?


c. What has the organization done to manage the COVID impact?

i. Specific to ongoing functions and operations

ii. Specific to preserving their value drivers?


d. Has the organization been successful in managing the COVID crisis?

i. Based on the organization’s articles in the press

ii. Based on YOUR assessment of their response


e. Has the organization’s image during this crisis been tarnished or enhanced?