The MGT 30153 Change Management Plan assignment entails Respond to Resolve analysis. In your next section, discuss the current problem and proposed change.

MGT 30153 Change Management Plan : Respond to Resolve

Project instruction for MGT 30153


Scenario

You are a manager of a call center, Respond to Resolve, that answers calls for a number of local small businesses. As the business has begun to mature, you and the owner of the call center have noticed that your existing plan for employees requesting time off has been ineffective. For instance, there are certain peak times that many employees request time off, leaving Respond to Resolve understaffed. The remaining employees are overworked; and external clients, including callers and businesses, get frustrated by wait times.

Directions

The owner of Respond to Resolve would like you to create an abbreviated change management plan as well as a presentation to your call center employees to communicate this new time off request policy. Be sure to complete the following:

1)   MGT 30153 Change Management Plan : Respond to Resolve

Change Management Plan (writing in a word document) 1375 words

o    Introduction: Begin your plan by explaining the importance of creating a change management plan. Answer the following question: How do change management plans support the success of an initiative?

o    Current Problem: In your next section, discuss the current problem and proposed change. Include the following:

§  Proposed Change: Describe what change will be implemented.

Reason for Change: Explain why this change needs to be implemented.

§  Intended Outcome: Describe the desired outcome from making this change.

o    Stakeholder Impact: In your next section, list at least two potential benefits and at least two potential perceived adverse effects on each of the following:

§  Internal Stakeholders: For the purpose of this plan, the only internal stakeholders you need to describe are your employees. Your employees are call center employees who will be requesting their time off with the new system.

§  External Stakeholders: For the purpose of this plan, the only internal stakeholders you need to describe are your customers. Your customers are the local owners of small businesses whose calls you answer at Respond to Resolve.

Detailed Instructions

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