Carrefour is a French owned hypermarket operating in many places including Saudi Arabia. Consider Carrefour in Saudi Arabia when you, as a customer, judge the quality of the hypermarket. Explain how quality is evaluated, and the role of technology in the customer perception of quality.

 Compare Carrefour’s quality and technology to another hypermarket in the area. Order the following criteria as most to least important for the successful operation of a hypermarket, and for a different industry (not a hypermarket) and explain why there are any differences and the implications for operations:

  • Customer satisfaction
  • Forecasting
  • Capacity planning
  • Location
  • Inventory management
  • Store layout
  • Scheduling

Policy:

 

  • Student must apply Saudi Electronic University academic writing standards and APA style guidelines.
  • Support your submission with course material concepts, principles, and theories from the textbook along with at least two scholarly, peer-reviewed journal articles.
  • A mark of zero will be given for any submission that includes copying from other resource without referencing it.
  • Plagiarism percentage must very very low.
  • At least 2 references.

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