List and briefly explain:
a. The dimensions of service quality
b. The determinants of quality
. Define the terms quality of design and quality of conformance.
What are some possible consequences of poor quality?
. Use the dimensions of quality to describe typical characteristics of these products and services:
a. A television set
b. A restaurant meal (product)
c. A restaurant meal (service)
d. Painting a house
e. Surgery and postsurgery care
