List and briefly explain:

a. The dimensions of service quality

b. The determinants of quality


. Define the terms quality of design and quality of conformance.


 What are some possible consequences of poor quality?


. Use the dimensions of quality to describe typical characteristics of these products and services:

a. A television set


b. A restaurant meal (product)


c. A restaurant meal (service)


d. Painting a house


e. Surgery and postsurgery care