Pre- and post examination processing of patients in an outpatient
clinic involves various tasks performed by clerks and nurses. A time
study conducted by the decision support department is shown in
Observations (in Minutes)
Activity Performance
Rating
1 2 3 4 5 6 7 8 9 10 11
Registration 1.15 3 6 4 8 4 5 4 6 4 6 4
Co-Payment 0.95 7 9 11 8 12 9 6 11 9 12 10
Wait for Nurse 1.00 17 15 17 12 11 17 12 19 12 20 18
Vital Signs 0.96 9 8 11 12 9 8 10 12 8 12 11
Wait for Exam
Room
1.00 12 15 12 14 21 18 11 16 9 14 18
Placement to
Exam Room
0.98 3 5 4 6 3 5 3 6 5 4 7
Wait for
Physician
1.00 10 17 21 11 13 15 14 12 19 15 9
Examination 1.00 18 15 19 22 18 12 19 21 16 21 17
Test Order Entry 1.02 4 7 3 5 4 11 9 12 11 14 9
Referral
Requests
1.11 11 10 16 9 8 9 7 7 9 7 6
Follow-Up
Appointment
Scheduling
1.08 3 5 3 4 3 4 4 5 3 3 5
a. Determine the observed time for the pre-post exam process.
b. Determine the normal time for the pre-post exam process.
c. Determine the standard time for the pre-post exam process, using
the basic-moderate allowance for the job.
d. Calculate the standard time for the exam process. Do you think
the time spent in the outpatient clinic, without including the exam
time, is reasonable? If not, what improvements would you
recommend?