How to have difficult conversations – and keep good relationships
- Ask yourself 3 questions. Before leaders go into a tough one-on-one, they want to check intentions. …
- Be clear on what you need to say. …
- Schedule the talk. …
- Focus on civility, relationship. …
- Collaborate, don’t dictate. …
- Give time and attention.
In simplest terms a challenging conversation is defined as an. interaction between two or more parties characterized by. • elevated emotional intensity,
• differing viewpoints, and
• perceived high stakes for at least one of the parties.
5 steps to help you navigate through difficult conversations
- Consider the situation from their perspective. Often, a conversation feels difficult because we’re hung up on our own perspective. …
- Have a goal in mind, but be flexible. …
- Work on your listening skills. …
- Take care of yourself. …
- Brainstorm solutions together.
Handling Difficult Conversations Guidance, Tips and Best Practices
- Determine the purpose of the conversation.
- Adopt the right approach.
- Recognise and manage your emotional state.
- Challenge you own assumptions and beliefs.
- Plan the exchange.
- Provide an opportunity for preparation.
- Open the conversation.
