Systems thinking is a holistic approach to analysis that focuses on the way that a system’s constituent parts interrelate and how systems work over time and within the context of larger systems. … Attention to feedback is an essential component of system thinking.

Listen to them, and discover what their problems and goals are in their words. Ask questions. Be curious. Don’t fake curiosity so they’ll open up; instead, really be curious (people can often tell the difference, and taking this approach also affects your levels of perception).

Systems thinking offers a way to better predict future outcomes—based not on past events, but on a more intimate understanding of the surrounding structure and its elements. “Structure, to a large extent, determines behavior,” explains organisational consultant Daniel Kim