Eight Ways to Improve Your Empathy
- Challenge yourself. Undertake challenging experiences which push you outside your comfort zone. …
- Get out of your usual environment. …
- Get feedback. …
- Explore the heart not just the head. …
- Walk in others’ shoes. …
- Examine your biases. …
- Cultivate your sense of curiosity. …
- Ask better questions.
Empathy allows people to build social connections with others. By understanding what people are thinking and feeling, people are able to respond appropriately in social situations. Research has shown that having social connections is important for both physical and psychological well-being.
How to show empathy in customer support
- Read and listen carefully. …
- Repeat and confirm. …
- Use meaningful key phrases. …
- Let them vent. …
- Stay positive and be patient. …
- Always be respectful. …
- Let the customer feel cared for.
4 Proven Strategies for Teaching Empathy
- Modeling. Teachers can be role models who, by example, show students the power of empathy in relationships. …
- Teaching Point of View. …
- Using Literature to Teach Different Perspectives. …
- Listening Actively to Others. …
- Being Metacognitive About One’s State of Empathy.
