List and describe the tools and techniques for quality control, such as the

 

Seven Basic Tools of Quality, statistical sampling, Six Sigma, and testing

 

 Summarize the contributions of noteworthy quality experts to modern

 

quality management

 

 Describe how leadership, the cost of quality, organizational influences,

 

expectations, cultural differences, and maturity models relate to improving quality in IT projects

 

  Discuss how software can assist in project quality management

 

  Discuss considerations for agile/adaptive environments