Management Practice: Analyze the theoretical issues behind the problem. How can theory and related concepts be used to improve practice? What recommendations will you propose to improve practice?

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Scenario:

You are working for a main contractor or sub-contractor. The main board has identified a growing gap between provision and the demands of clients and other stakeholders in the marketplace. The main board has also recognized that this is a problem among competitors too. The problem is recognized as being a service rather than a technical or technologically based problem. The main board has given you the task of coming up with a set of recommendations to improve management practices in order to improve service performance. Analyze the theoretical issues behind the problem. How can theory and related concepts be used to improve practice? What recommendations will you propose to improve practice?

 

Possible Sol.

The first proposal in such a case includes the adoption of client-oriented care as well as service provision. Such involves dealing with the implications in the fields of operations management. The process would involve elaboration of the concept of modularity. From this perspective, modularity is seen to provide possibilities to enhance the provision of demand-based care and services. The inclusion of evaluation of operations management will go a mile further identifying the strategies that fail to bear the desired fruits…

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