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. Motivational Strategies

The following diagram shows the relationship between employee skills and their degree of empowerment. Review the diagram and answer the questions that follow.


Based on Robert C. Ford & Myron D. Fottler, “Empowerment: A Matter of Degree,” Academy of Management Executive 9(3) (1995): 21–31; Lawrence Holpp, “Applied Empowerment,” Training (February 1994): 39–44; and David P. McCaffrey, Sue R. Faerman, & David W. Hart, “The Appeal and Difficulties of Participative Systems,” Organization Science (6) (November–December 1995): 603–627.

Which statement best summarizes the diagram?


The higher the level of employee empowerment, the more skills employees need.

Employees who have high skill levels are less likely to be empowered than employees with lower skill levels.

Suggestion programs allow employees to be responsible for decision making and strategy.

Employees on cross-functional teams have a low level of decision-making authority.

Management at Work

Flight 001 (pronounced “flight one”) is a store that caters to frequent travelers. The business was conceived by international business travelers John Sencion and Brad John. Sencion and John thought it took too long to prepare for trips. They decided to start a travel store that is streamlined and provides frequent fliers with everything they need to travel comfortably. Flight 001’s products include a wide range of carry-on bags, luggage sets, duffels and totes, toiletry bags, document organizers, and gadgets to help travelers use their electronic items wherever they might travel.

When Brad John, one of the owners of Flight001, asks employees what products are selling and what ideas they have, he is increasingthe power employees have to make their own decisions   .

Suppose you were just hired as a manager at Flight 001. You want to motivate your employees by using engagement. Which of the following actions will likely be effective for this purpose? Check all that apply.


Listen to employees and show caring about their problems and concerns.

Ask employees to justify their work, giving reasons for their planned activities.

Help employees understand their skills and give them work that uses those skills and helps them to develop new skills.

Regularly evaluate your employees’ work, giving them specific instructions on how tasks should be done.

Imagine that you conducted a survey to assess employee job satisfaction. The results were encouraging but a substantial percentage of employees explained that the traditional work schedule of 8 hours per day for 5 days per week was not ideal for them. Some employees wanted to be able to pick their children up from school. Others wanted to be able to travel on the weekend. Some employees wanted to work part-time.

What type of solution should you consider implementing?



Alternative work schedules

Job flexing


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