Based on your review of the customer satisfaction notes select a facility type, i.e., Ambulatory Care, Nursing Home, Physician Office, Managed Long Term Care, PACE Program or other.

Develop a 10 question customer satisfaction survey including the questions and gradient scale.

Hypothetically a 5% response rate was achieved and an overall score of 65% for the survey results. What opportunities for improvement did you identify and what plan for follow-up would you recommend? Be as specific as possible and be creative.