Think of an incident in which a service provider delivered a poor service but tried to recover from the mistake after you made them aware of the problem. Provide a brief description the incident and their attempt to recover. • Evaluate their recovery efforts in terms of the three types of perceived justice: distributive, procedural . of and interactional. How effective was the recovery in terms of your purchase intentions and purchase behaviours after the recovery efforts? • If they were effective, why do think this was the case? If they were not, what else could they have done? FURTHER INSTRUCTIONS: Your essay must be written as an academ​‌‍‍‍‌‍‍‍‌‍‍‍‌‌‌‌‌‌‍‍​ic essay, in the third person and contain an Introduction, Body (answering the question above), a Conclusion and Reference list. You must use at least 5 in-text references to support your discussion, including your prescribed text and journal articles. • You must reference using the LCB Harvard Referencing style . You must submit your assignment to Turnitin, via LCB Engage Extensions will not be granted except for medical reasons in accordance with the policy that is cited on the Academic Resources Site in LCB Engage . Please format using: Font: Calibri, 11 left alignment o double space between paragraphs and o use at least 1.5 line spacing to increase ease of online reading and m​‌‍‍‍‌‍‍‍‌‍‍‍‌‌‌‌‌‌‍‍​arking