. What are the impacts of external and internal standards?

 How would you ensure these are met?



. What is the role of continuous improvement in quality and safety?

 How could you ensure this process is occurring?



. What are approaches for employee development in quality and safety?

 How would you plan this for your own team?



. What is technology’s role in quality and safety? 

How could you use Microsoft® Excel® to help your team stay on track?