Read the following scenario and answer the questions.


Management at Work


You are a member of a project team revising the Nvidia Corporation’s ethics policy. The team has representatives from five divisions: Software Engineering, Graphic Design, Business Systems, Demand Planning, and Corporate Communications. You are the Corporate Communications representative and the team’s leader. Audra, a member of the project team, suggests that the team review a new draft of the ethics policy. She says the policy will have positive effects on the team’s performance and on the organization as a whole.


What is the most important message your colleague is trying to convey?


She wants to present a new draft of the ethics policy.


She is concerned that her work isn’t being valued.


The other members of the team are ineffective.


What can you do to listen more effectively to your colleague?