Agree with her assessment.


Remain objective.


Prejudge her remarks.


Identify whether each of the following examples is characteristic of a good listener or a poor listener.


Example Good Listener Poor Listener


1. Mentally summarizes; weighs the evidence    


2. Listens to central themes    


3. Tunes out dry subjects    


4. Has preconceptions    




You work with a group of employees who are all in their early 20s.

 Which of the following methods of communication should you use to effectively stimulate conversation with and

 between your workers?