Apple and Samsung both claim to have created innovations in smartphone technology. Although Samsung is both Apple’s competitor and its partner (supplying parts for Apple products), this situation is laced with interorganizational conflict.

Which situation is similar?

Amazon provides its Kindle app as a free download to people who want to buy Kindle books but don’t wish to buy a Kindle reader.

Dell founder Michael Dell vied against a major shareholder to win the right to purchase shareholder stock.

Clinique sells its products to many competing department stores, but has none of its own stores.

Spanx sells its products in its own stores, as well as in department stores such as Macy’s.

You understand conflict is a part of group interactions, but you try to minimize    , because arguing with another functional group tends to distract your own group from its core mission.

Choose the best answers to the following questions.

Jerry Stritzke, president and CEO of retailer REI, submitted his resignation to the board of directors after an investigation revealed that he was in a close personal relationship with the leader of another organization in the outdoor recreation industry. After discovering this potential conflict of interest, the board simply could not trust Stritzke, and Stritzke no longer felt he could rely on the confidence of the board members. Which form of conflict has evolved?

Role conflict

Intergroup conflict

Interorganizational conflict

Personality clash

Apple and Samsung both claim to have created innovations in smartphone technology. Although Samsung is both Apple’s competitor and its partner (supplying parts for Apple products), this situation is laced with interorganizational conflict.

Which situation is similar in terms of the type of conflict that could result?

Amazon provides its Kindle app as a free download to people who want to buy Kindle books but don’t wish to buy a Kindle reader.

Dell founder Michael Dell vied against a major shareholder to win the right to purchase shareholder stock.

Buick and Chevrolet, both divisions of General Motors, vie for the right to be the first in-house brand to produce new car models.

Amazon demands that manufacturers ensure that Amazon can offer lower prices than any other retailer—even if that lowest price is below the Manufacturer’s Suggested Retail Price (MSRP).