Who uses the results of work measurement in an organization, and how do they use them?
In what ways does technology have an impact on job design?
TAKING STOCK
1. Healthy Hots, a fast-food restaurant that offers heart-healthy food, is experiencing several difficulties with operations. Although customers like the idea of heart-healthy foods, and surveys indicate
that customers find the food to be tasty and appealing, business has fallen off in recent weeks. At
this point, the restaurant is not making a profit. Customers have complained about slow service, and
employee turnover is high.
Explain briefly how techniques described in this chapter could be used to improve operations.
Be specific about which techniques could be used, how they could be used, and why you think
those techniques would be helpful
