Why analysis is a technique used to drill down to

the root cause of a problem (www.isixsigma.com  The source of a problem is revealed by asking at least five

times why a problem is occurring. For example:


. Why was the patient readmitted to the hospital?

Because the patient developed an infection post surgery.


. Why did the patient develop an infection?

Because the patient did not receive appropriate follow-up care.


. Why did the patient not receive appropriate follow-up care?

Because the patient was unable to schedule a follow-up

appointment with a provider.


. Why was the patient unable to schedule a follow-up appointment?

Because there is a two-month wait to get in to see a provider


 Why is there a two-month wait to see a provider?

Because the facility is currently short-staffed.